Refund Policy for Worldpay Payments

We have selected Worldpay to manage the processing of payments. Worldpay are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world and are recognised
as a secure and easy-to-use payment solution over the internet. We accept all types of Visa and MasterCard’s.

Refunds

You are making payments in accordance with services provided to you and on occasions this will be in advance.

1. There are no refunds available following payments made for services already provided.
2. For advance payments, we offer a full refund for any cancellations recieved up to 24 hours prior to your booking.
3. There are no refunds available for cancellations made within 24 hours of your journey.

How long does a refund take?

When you cancel, we will refund your account as soon as we’ve processed your cancellation, although this can take up to 5 working days to show in your bank or credit account. When a payment has reached the REFUNDED (or REFUNDED_BY_MERCHANT) status it indicates that the issuer is processing the refund and the customer will receive it.

What if my card is refused?

Cards are not refused by our organisation but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you
have a problem with your payment being declined.

Can I have a receipt?

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display on your unique transaction number. You will also receive an email confirming the payment has been successful. I’ve paid the wrong amount – can I have a refund? Yes. Mistakes can
happen. If you have overpaid your account contact our customer services team on info@excarservices.co.uk